General
What is My Truphone?
Overview of the My Truphone app for consumers.
Compatible phones
Devices compatible with the My Truphone app.
What is eSIM / Dual SIM
Understanding eSIM and Dual SIM technology.
Will my physical SIM card still work?
My Truphone works alongside your current physical SIM.
My Truphone Data Plans
Available data plans
Global, regional, and local data plans on My Truphone.
How to buy a My Truphone data plan
Buy a My Truphone plan that works instantly.
Auto renew feature
Setting your plan to auto renew.
Delayed activation feature
Delaying the start date of a plan.
Using your data plan
How do I use data on my new eSIM?
Checking your data usage
How to see how much data you have used.
Plan expiry
What happens when my data runs out?
Buying more data
How to buy more data.
Buying multiple data plans
How to buy more than one plan for your Truphone eSIM.
Multiple plan management
If I have more than one active plan, which plan is being used?
4G LTE availability
Where is 4G LTE available on My Truphone?
Voice, SMS, and phone numbers
Voice, SMS, and numbers on My Truphone.
Setting up eSIM
Downloading your eSIM
How to download your Truphone eSIM.
Labelling data providers / phone lines
Name your SIM/eSIM service to easily differentiate between them.
Configure iMessage and FaceTime
Choose your preferred line for iMessage and FaceTime.
Default line: Mobile Data
Select your default line for mobile data.
Managing eSIM on your phone
Switching between SIMs
How to manage which SIM is supplying mobile data.
Dual SIM status icon
How to see the signal strength of each phone line.
Deleting and reinstalling an eSIM
How to delete or reinstall an eSIM on your phone.
Transferring an eSIM
How to reinstall an eSIM profile to a new iPhone.
Travelling with eSIM
Data Roaming
Using Data Roaming on your eSIM.
Buy before you fly
Buying a plan before you travel.
Tips and Tricks
Smart ideas to help you make the most of eSIM while travelling.
Troubleshooting
My service stopped working
Some reasons why your service may have stopped working.
Device is locked
The app says my device may be locked, what is a locked device?
Plans not available
I get a message saying plans are not available here, why?
