CHALLENGES
THE SECURITY CHALLENGE
You can rely on our rock-solid security, anywhere in the world.
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OverviewImplementing appropriate security measures for secure mobile recording might seem like a daunting task. This can often be a bigger challenge as it may cross multiple service towers across your organisation.
Secure mobile environment
Ensuring security at every step - everywhere.
Security standards can vary between countries, organisations and even departments, so there’s no one-size-fits-all approach. Likewise, implementing the right security measures for mobile recording seems even more daunting if your communications span across multiple service towers. Thankfully we make it easy to ensure compliance with local standards, no matter how many you’re dealing with.
At Truphone, security is built into everything we do from the very start. Data is handled, stored and transferred with the utmost care. Full ISO standards are in place and actively managed.
Alternatively, Truphone can deliver all compliant content in real-time into your own recording and archiving environment. This approach ensures data is never at rest outside of your environment and supports the consolidation of multiple modes of communication.
We also support your regional requirements, so you stay compliant no matter where you are in the world. Complex data sovereignty obligations can be met by our skilled data handling and communications teams.
We’re here to make your life as simple as possible. We understand your requirements and have successfully delivered communication solutions to some of the most demanding Financial Institutions in the world. We do this for 10 of the world’s 12 largest investment banks and over 200 other Financial Institutions globally today.
The Truphone core is operated around robust and effective cybersecurity and compliance controls that guarantee the protection of Truphone Customer’s information.
Significant and ongoing investments in cybersecurity resources, technologies and processes have driven the successful achievement of the following certifications:
- ISO 27001:2013 – Information Security Management System;
- ISO 22301:2012 – Business Continuity Management System;
- UK Cyber Essentials Plus; and
- GSMA Security Accreditation Scheme (SAS).
Truphone strives to achieve and maintain the highest standards of protection for its services and platforms. Truphone regularly deploys external auditors to confirm the effectiveness of the controls from the certifications above. Many of our existing clients test our platform annually using their own audit processes and the platform is aligned with standards from the Center for Internet Security (CIS) where the CIS Top 20 controls are implemented and audited across all critical platforms.
Key Takeaway
Security is at the heart of Financial Institutions. At Truphone, we understand and respect this. We welcome scrutiny through audit and regular reviews. By working with a global partner you can focus on getting it right once then replicating around your domain without the need to revisit the same demands with multiple partners and providers. Do it once, do it right!
Need help?
Speak to one of our experts to get help and advice in ensuring your business is compliant.
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SolutionsAll of Truphone solutions are built with the highest standards of resilience, security and reliability so you can rest assured your organisation will be in safe hands.
Delivery solutions
Providing mobile connectivity via a SIM, eSIM or Application on a recorded or non-recording basis—underpinned by industry-leading customer support globally.
Channel solutions
Including WhatsApp, WeChat and Microsoft Teams, we can enable a unified compliance interface across multiple channels.
Network solutions
Delivering the resilience, scale, global reach and capability to meet the rapidly evolving mobile communication demands of the Global Financial Markets.
Integration solutions
Having multiple sources of data and different suppliers is becoming highly inefficient—an overarching, integrated solution is needed.
Compliance solutions
Further shifts by the industry towards BYOD models and consistent, global monitoring are opening up the floor for new technologies and trends.
Service solutions
Opting for a unique global mobile network that puts enterprise-grade service at the forefront across multiple countries will both simplify and enhance mobile capability.
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ScalableCompliant call recording solutions designed to scale as you grow. All Truphone solutions scale to meet your demands.
Expanding into new roles, communities and territories, deploying new capability as your requirement evolves.
Truphone delivers economies of scale and cost control across your whole account—enabling flexibility irrespective of individual consumption. This provides significant cost reductions and efficiency by ensuring you only pay for the services you are using.
- Real-time global usage portal for all users across all solutions.
- Total insight and control of spend through real-time data, high usage alerts and end-user spend controls.
- Quarterly review to ensure efficient consumption on a granular level.
Introducing Truphone MultiLine
Secure communication and recording from personal handsets.
Secure communication and recording from personal handsets.
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Other Challenges
From a shift in the way we work to keeping compliant, the banking and financial sectors face increasing challenges.
BYOD
Over recent years there has been an upsurge in BYOD to support flexible working and flexible infrastructure. This has increased dramatically as mobile communication reliance has soared in remote working environments.
Compliance challenges
While the world transitions to more flexible working practices, compliance measures have remained rigid. But the shift to more remote ways of working has not only changed the way things were, but it has also presented new challenges for the industry to master in a very short space of time.
Service
When it comes to mobile communication services, end users are pushing for more features and functionality. But as businesses continue to scale and enhance mobile communication technology, so too increases the number of challenges.
Further Information
Press release - Feb 1, 2022
Truphone Announces MVNO Partnership Agreement with BT Wholesale
What we can do for you
- Agile – Recorded and non-recorded mobile connectivity across channels and platforms.
- Global – Full service and support in eight of the world’s largest financial hubs. Integrated compliance service in a further 20 countries.
- Specialist – designed for Global Financial Markets.
- Integrated – All services delivered under one global MSA, compliance, security regime, real-time delivery and reporting platform.
- Tailored – Data stored in Truphone’s secure global cloud or delivered in real-time to existing infrastructure.
