CHALLENGES
THE SERVICE CHALLENGE
The balance between service and safety is a fine one.
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OverviewHow can you deliver all the services your users are demanding in a safe, compliant reliable way without exponential growth in the number of suppliers you need to manage?
Multiple suppliers
Delivering more services to an ever-growing community - without more complex supplier service relationships.
Users demand more features and functionality from their mobile communication services, while expecting everything to work flawlessly every time. But how can you deliver everything your users demand in a safe, compliant and reliable way without having to deal with an ever-growing list of suppliers? It’s a key challenge of introducing new services, and while the perceived benefit may be a low headline price, this doesn’t take into account the true cost of global mobility, which is the massive complexity of managing multiple suppliers, contracts, tariffs, service level agreements, security and compliance models.
What’s more, when you spread yourself thinly across various suppliers, you also impact your customer experience. Each supplier will have separate service schemes and different support mechanisms in place—there is no single alignment for when things go wrong. You can imagine the damage the combination of poor service and mobile recording solutions poor support can do to a business.
But it’s not just customers who are left wanting. You also leave your own business without that unified global insight that enables you to understand your own service, how it’s working and how it can be easily enhanced and developed globally.
Being able to consolidate this into one standard approach on a global basis is hugely beneficial for service.
What We Can Do
At Truphone, we believe in the power of great service. We do this by simplifying your entire Truphone experience. With us, you get one supplier, one compliance approach and one auditing process. Housing everything under one umbrella means you spend less time identifying anomalies and auditing multiple suppliers. All this makes for a substantial reduction to your operational costs.
The Pitfalls of Multiple Suppliers:
- Multiple suppliers across global locations are a recipe for expensive complexity and poor service
- There is limited global alignment across your customer service and support
- No unified global insight for your mobile community—how are you supposed to adapt and improve?
Need help?
Speak to one of our experts to get help and advice in ensuring your business is compliant.
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SolutionsAll of Truphone solutions are built with the highest standards of resilience, security and reliability so you can rest assured your organisation will be in safe hands.
Delivery solutions
Providing mobile connectivity via a SIM, eSIM or Application on a recorded or non-recording basis—underpinned by industry-leading customer support globally.
Channel solutions
Including WhatsApp, WeChat and Microsoft Teams, we can enable a unified compliance interface across multiple channels.
Network solutions
Delivering the resilience, scale, global reach and capability to meet the rapidly evolving mobile communication demands of the Global Financial Markets.
Integration solutions
Having multiple sources of data and different suppliers is becoming highly inefficient—an overarching, integrated solution is needed.
Compliance solutions
Further shifts by the industry towards BYOD models and consistent, global monitoring are opening up the floor for new technologies and trends.
Service solutions
Opting for a unique global mobile network that puts enterprise-grade service at the forefront across multiple countries will both simplify and enhance mobile capability.
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ScalableCompliant call recording solutions designed to scale as you grow. All Truphone solutions scale to meet your demands.
Expanding into new roles, communities and territories, deploying new capability as your requirement evolves.
Truphone delivers economies of scale and cost control across your whole account—enabling flexibility irrespective of individual consumption. This provides significant cost reductions and efficiency by ensuring you only pay for the services you are using.
- Real-time global usage portal for all users across all solutions.
- Total insight and control of spend through real-time data, high usage alerts and end-user spend controls.
- Quarterly review to ensure efficient consumption on a granular level.
Introducing Truphone MultiLine
Secure communication and recording from personal handsets.
Secure communication and recording from personal handsets.
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Other challenges
From a shift in the way we work to keeping compliant, the banking and financial sectors face increasing challenges.
BYOD
Over recent years there has been an upsurge in BYOD to support flexible working and flexible infrastructure. This has increased dramatically as mobile communication reliance has soared in remote working environments.
Security
When it comes to security, businesses need to be assured that a partner or provider has the correct standards and correct procedures in place. But there is no one-size-fits-all approach.
Compliance challenges
While the world transitions to more flexible working practices, compliance measures have remained rigid. But the shift to more remote ways of working has not only changed the way things were, but it has also presented new challenges for the industry to master in a very short space of time.
Further Information
Press release - Feb 1, 2022
Truphone Announces MVNO Partnership Agreement with BT Wholesale
What we can do for you
- Agile – Recorded and non-recorded mobile connectivity across channels and platforms.
- Global – Full service and support in eight of the world’s largest financial hubs. Integrated compliance service in a further 20 countries.
- Specialist – designed for Global Financial Markets.
- Integrated – All services delivered under one global MSA, compliance, security regime, real-time delivery and reporting platform.
- Tailored – Data stored in Truphone’s secure global cloud or delivered in real-time to existing infrastructure.
