SOLUTIONS
COMPLIANCE SOLUTIONS
Helping you meet the regulatory challenges of flexible working.
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OverviewModern control solutions for modern businesses
To enable users to work more flexibly, you need to be more flexible in how you regulate them and their work locations. Ongoing changes such as the shift towards BYOD and consistent, global monitoring are ushering in new technologies and trends, and businesses are having to rethink their mobile communications policies to ensure they reflect the current industry landscape and prepare themselves for the future.
Enterprise mobile recording policy management
To keep up with all financial market regulations, businesses must decide how best to navigate the future of mobile recording in the industry.
Recording Solutions
If business policies introduced to enforce compliance with regulations such as MiFID II are not strictly followed or monitored, companies can be fined or subject to regulatory sanctions. It’s a risk that we all want to avoid, but there is conflict with how best to do this.
One solution is to simply prevent staff communicating on mobile devices, known as managing by policy. For obvious reasons, this is by far and away the simplest solution. It's also the cheapest and therefore quite attractive as an initial response to this regulation.
But managing by policy brings about numerous other problems. It runs the risk of reducing productivity, missing out on business opportunities or alienating customers. Either way, compliance-by-policy is an imperfect solution to current regulation.
How to Keep Compliant:
- Management by policy: A blanket ban on all mobile device use for work purposes.
- Application-based recording: Where an organisation deploys a mobile application that enables the recording of mobile voice and SMS on that device.
- In-network recording: Where calls and SMS are recorded within your chosen mobile network.
Need help?
Speak to one of our experts to get help and advice in ensuring your business is compliant.
Management by policy redundancy
Why a blanket ban on mobile devices is no longer a viable option for modern enterprises.
Recording solutions
In this increasingly wireless world, it is becoming more and more likely that your employees, counterparties and customers are using their mobile devices for business. In the financial industries, if these interactions are not controlled or recorded, the organisations leave themselves vulnerable to malpractice, fines and reputational damage.
The cost of not allowing employees to do business on their mobile devices can be far greater than any alternative. If an individual can only legitimately conduct business when they are at their desk, how can they compete against an individual that can conduct business from anywhere and at any time?
In the wake of 2020, management by policy is all but completely redundant. With entire workforces forced to work remotely, it is simply no longer viable to abstain from mobile communications. Alternatives such as app-based recording and in-network recording are making it easier and more secure for employees to do business from home. If you make it simple to do the right thing, people are more likely to do the right thing.
Why “No” No Longer Works:
Where before, some businesses simply opted for a blanket ban on employees using mobile devices for business, preferring to keep all calls tied to a desk, the emergence of remote working has all but made this an impossibility.
Need help?
Speak to one of our experts to get help and advice in ensuring your business is compliant.
Consistent monitoring and surveillance
Reducing overheads and boosting operational efficiency through always-on visibility.
Recording solutions
The surveillance challenge:
Having a consistent infrastructure in place to manage and monitor communications – whether they are recorded or not – plays a significant part in reducing overheads and therefore boosts operational efficiency.
That’s where Truphone's global view on the world really changes things. We can provide a one-pane-of-glass view on your global community, not only for compliance purposes but also to monitor their usage through our portal—allowing administrators and the people responsible for the cost of mobility to see what's happening daily. This monitoring is available in real-time anywhere in the world and is updated every 15 seconds.
How we can help
From a compliance surveillance and control perspective, we can manage and capture communications events. These can be stored securely in the Truphone cloud or delivered securely in real-time to your own environment. That same global framework also allows you to monitor and control the mobility elements of the solution. All users, wherever they are, whether they need to be recorded or not can be monitored, controlled and surveyed in accordance with your policy through one relationship with Truphone.
Benefits of always-on visibility
- Reduces overheads
- Boosts operational efficiency
- Reduced cost of ownership
- Real-time monitoring and surveillance, 24/7/365
- An overarching global view of your mobile estate
Need help?
Speak to one of our eperts to get help and advice in ensuring your business is compliant.
Truphone Whitepaper
The Future of Mobile Communication in the Global Financial Markets
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Other Solutions
All of Truphone’s solutions are built with the highest standards of resilience, security and reliability so you can rest assured your organisation will be in safe hands.
Channel solutions
Including WhatsApp, WeChat and Microsoft Teams, we can enable a unified compliance interface across multiple channels.
Channel solutions
Including WhatsApp, WeChat and Microsoft Teams, we can enable a unified compliance interface across multiple channels.
Network solutions
Delivering the resilience, scale, global reach and capability to meet the rapidly evolving mobile communication demands of the Global Financial Markets.
Network solutions
Delivering the resilience, scale, global reach and capability to meet the rapidly evolving mobile communication demands of the Global Financial Markets.
Integration solutions
Having multiple sources of data and different suppliers is becoming highly inefficient—an overarching, integrated solution is needed.
Integration solutions
Having multiple sources of data and different suppliers is becoming highly inefficient—an overarching, integrated solution is needed.
Delivery solutions
Providing mobile connectivity via a SIM, eSIM or Application on a recorded or non-recording basis—underpinned by industry-leading customer support globally.
Delivery solutions
Providing mobile connectivity via a SIM, eSIM or Application on a recorded or non-recording basis—underpinned by industry-leading customer support globally.
Service solutions
Opting for a unique global mobile network that puts enterprise-grade service at the forefront across multiple countries will both simplify and enhance mobile capability.
Service solutions
Opting for a unique global mobile network that puts enterprise-grade service at the forefront across multiple countries will both simplify and enhance mobile capability.
Further Information
Press release - Feb 1, 2022
Truphone Announces MVNO Partnership Agreement with BT Wholesale
What we can do for you
- Agile – Recorded and non-recorded mobile connectivity across channels and platforms.
- Global – Full service and support in eight of the world’s largest financial hubs. Integrated compliance service in a further 20 countries.
- Specialist – designed for Global Financial Markets.
- Integrated – All services delivered under one global MSA, compliance, security regime, real-time delivery and reporting platform.
- Tailored – Data stored in Truphone’s secure global cloud or delivered in real-time to existing infrastructure.
