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OverviewSingle-source solutions for Global Financial Markets
With an ever-growing number of communications channels that need to be recorded, users need to be able to integrate consistently and globally with their suppliers. Having multiple sources of data delivered in different structures from multiple suppliers simply isn’t viable anymore, so we provide a single overarching solution.
Our in-network or cloud recording solutions deliver a consistent service across any Financial Institutions’ global user estate - dramatically reducing the cost and complexity of managing multiple suppliers while also simplifying the challenge of system integration.
In-network mobile recording solutions
How a single in-network mobile communication capture interface solution eliminates multiple pain points.
Truphone is not unique in providing an in-network call recording solution, but the way we do it and the channels we can do it for is. Global by design, we deliver a single in-network mobile SMS and Voice recording solution that works across all the world's major business hubs, with the addition of BYOD, Teams and IM recording in multiple countries.
Most global mobile voice and SMS recording services use apps to record calls, some of which can cause connection delays, in-call latency and reduced phone functionality. As a result, some staff may not use the technology, breaching regulations. This is not true of all applications, Truphone MultiLine for example.
How we can help
Our Truphone MultiLine application-based recording service eradicates these common issues. However, compliance operations in some financial organisation’s do not accept the perceived risk of application-based recording.
Truphone’s SIM-based in-network recording solution cannot be circumvented by the users and requires no change in user behaviour. Truphone’s global platform routes all calls and SMS via our unique patented Call Forking technology, so there is no degradation of service and no risk to compliance whilst supporting a consistent compliance interface for recording and surveillance.
Whether your organisation favours SIM, eSIM, Application or a blend of all three, Truphone will deliver a consistent compliant recording and capture service globally. Our unique approach allows your users to seamlessly transition between these modalities as required.
We’ve been recording mobile voice and SMS since the beginning – 2010 – and have certified implementations with market-leading recording platforms, including NICE, Verint, Verba, ASC, Smarsh, Global Relay and Actiance. We have proven expertise in partnering to deliver a solution that integrates with your existing compliance infrastructure.
The Truphone Mobile Recording platform is present across six data centers in the EU, US and APAC. From our Points of Presence we interface to your storage vaults, with several resilience options, via your choice of private circuit or VPN.
What is Call Forking Technology?
Traditional mobile voice and SMS recording can be prohibitively expensive while roaming and with some vendors, roaming recording is not available at all. Where other vendors do offer roaming recording, the quality of the call is also inversely proportionate to the physical distance of the user from their regulated recording infrastructure. The call quality suffers as the media is backhauled via the recorder before being connected to the recipient. A good example is a UK regulated user visiting Australia for business. When calling their colleague in Sydney with traditional vendors, the call will travel a “round trip” of 24,000 miles via the UK recorders. This creates almost unusable in-call latency.
By contrast, our patented Call Forking technology handles calls at the nearest POP with only the recorded stream routed back home. As the call itself remains local, both users can enjoy a high-quality call with no connection delays, latency or roaming costs.
Need help?
Speak to one of our experts to get help and advice in ensuring your business is compliant.
Cloud mobile recording solutions
A flexible and scalable solution with a low cost of ownership.
Truphone’s cloud recording solution means your data is recorded and stored within Truphone’s globally redundant, secure private cloud as part of our fully managed solution. Cloud-based recording gives your organisation agility, flexibility, and is easily deployed and rapidly scalable. Managed solutions bring wider benefits, as you pay for knowledge, experience, reliability and security, whilst enjoying a predefined and predictable total cost of ownership.
How we can help
Truphone Mobile Recording, for instance, enables your organisation to store all calls and SMS in our secure cloud environment. We automatically monitor, encrypt and seal all recordings – ensuring evidential weight and regulatory admissibility.
Our cloud-based voice and SMS recording solution is simple, quick and easy to deploy, minimising the cost of ownership.
Did you know?
A cloud recording solution is usually quicker and easier to implement than alternative methods. What’s more, it is typically the most cost-effective option as you don’t have to invest in space or equipment.
Our patented Call Forking technology handles calls at a nearby POP with only the recorded stream routed back home. As the call itself isn't diverted, both users can enjoy a high-quality call with no connection delays, latency or roaming costs at the same time ensuring compliance.
Need help?
Speak to one of our experts to get help and advice in ensuring your business is compliant.
Reporting & analytics
As more and more data is recorded, how do we ensure clear oversight of this information?
A key factor of integration is the ability to have oversight over all your reporting, surveillance and analytics. With the amount of data accumulated by Financial Institutions only increasing with time, the need to store this in an easy-to-access, secure location is imperative.
With Truphone for Finance, you can store this content in our highly secure globally co-located cloud environment or deliver the media in real-time directly into a firm’s existing archive and surveillance environment for compliant recording.
How we can help
Truphone has integration partnerships with the market-leading surveillance firms such as Verint, Verba, NICE, ASC, Global Relay, Smarsh and Actiance.
Like everything Truphone does, this solution is built into the core of its unique, centrally controlled globally distributed network and, as such, comes complete with Truphone’s other services. It is built on a unified and homogeneous global platform with a single integration and security approach. This enables compliance recording to be delivered consistently over SIM, eSIM or Application in most of the world’s financial trading hubs and enabled globally when roaming.
Powerful Backing
Truphone provides voice and SMS recording to over 200 Financial Institutions—including 10 of the world’s 12 largest investment banks. Its dominance in this market can be attributed to its global nature: while its nearest competitor offers this service in only two markets, Truphone provides our Truphone for Finance solution natively in nearly 30 countries worldwide.
Need help?
Speak to one of our experts to get help and advice in ensuring your business is compliant.
Truphone Whitepaper
The Future of Mobile Communication in the Global Financial Markets
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Other Solutions
All of Truphone’s solutions are built with the highest standards of resilience, security and reliability so you can rest assured your organisation will be in safe hands.
Channel solutions
Including WhatsApp, WeChat and Microsoft Teams, we can enable a unified compliance interface across multiple channels.
Channel solutions
Including WhatsApp, WeChat and Microsoft Teams, we can enable a unified compliance interface across multiple channels.
Network solutions
Delivering the resilience, scale, global reach and capability to meet the rapidly evolving mobile communication demands of the Global Financial Markets.
Network solutions
Delivering the resilience, scale, global reach and capability to meet the rapidly evolving mobile communication demands of the Global Financial Markets.
Delivery solutions
Providing mobile connectivity via a SIM, eSIM or Application on a recorded or non-recording basis—underpinned by industry-leading customer support globally.
Delivery solutions
Providing mobile connectivity via a SIM, eSIM or Application on a recorded or non-recording basis—underpinned by industry-leading customer support globally.
Compliance solutions
Further shifts by the industry towards BYOD models and consistent, global monitoring are opening up the floor for new technologies and trends.
Compliance solutions
Further shifts by the industry towards BYOD models and consistent, global monitoring are opening up the floor for new technologies and trends.
Service solutions
Opting for a unique global mobile network that puts enterprise-grade service at the forefront across multiple countries will both simplify and enhance mobile capability.
Service solutions
Opting for a unique global mobile network that puts enterprise-grade service at the forefront across multiple countries will both simplify and enhance mobile capability.
Further Information
Press release - Feb 1, 2022
Truphone Announces MVNO Partnership Agreement with BT Wholesale
What we can do for you
- Agile – Recorded and non-recorded mobile connectivity across channels and platforms.
- Global – Full service and support in eight of the world’s largest financial hubs. Integrated compliance service in a further 20 countries.
- Specialist – designed for Global Financial Markets.
- Integrated – All services delivered under one global MSA, compliance, security regime, real-time delivery and reporting platform.
- Tailored – Data stored in Truphone’s secure global cloud or delivered in real-time to existing infrastructure.
