First make sure you have purchased a data plan from the My Truphone app. If it is your first data plan purchase you will be prompted to download your eSIM. Your plan will not become active until you have successfully downloaded your eSIM.
You can choose to activate your plan immediately, or later.
If you activate immediately, you'll be connected to the Truphone network within a few seconds. Make sure the Data Roaming switch is ON when using a Truphone plan.
To ensure your phone is using your new Truphone eSIM data plan, and not your current physical SIM plan, select Truphone as your default line for data.
You can switch between your eSIM & physical SIM data plans at any time, click here to see how. You can also allow both SIMs to be selected by your phone based on network coverage availability by enabling Data Switching.
If you need to change your SIM preferences, go to:
- Settings
- Mobile or Cellular
- Mobile or Cellular data
- Here you can switch your data source
To turn on data roaming, go to:
- Settings
- Mobile or Cellular
- Mobile or Cellular plans
- Truphone
- Toggle Data Roaming to on
To make sure you are connected to the Truphone network you can check the Status icon at the top of your device.
